Consumer Protection

FTC Releases Top Complaints for 2011, Identity Theft Tops the List

By | Jon Fox
Consumer Advocate

The Federal Trade Commission (FTC) released its list of top consumer complaints received by the agency in 2011. Unsurprisingly, identity theft complaints topped the list.

As web giants amass more and more information about consumers for behavioral targeting and even "social discrimination" -- which can include differential pricing for the same product or the use of web tracking data and falsely-flagged websites to promote certain brandname drug use -- the White House has called for a privacy bill of rights. Companies and powerful industry lobbies seeking to keep those rights weak simultaneously rolled out their own "Do Not Track Us Sometimes" button.

AP: Mobile applications to post privacy policies before installation under California agreement

“Having privacy policies is step one to protecting consumers’ personal information,” Jon Fox said in a statement. “Step two is making sure the privacy policies are strong.”

News Release | CALPIRG Education Fund | Consumer Protection

AG Announces New Rules to Improve Online Privacy Protections for Consumers

“Having a written privacy policy will force developers to think about the privacy impacts of their products,” said Jon Fox. “Hopefully this will give mobile users  more control over who accesses their personal information and how it’s used, creating a safer online environment.”

At a news conference in NYC today, Director Richard Cordray of the new Consumer Financial Protection Bureau (CFPB) will announce a major investigation of bank overdraft fee practices and propose a model "penalty box" disclosure to appear on bank statements. The investigation could end the $39 latte-- $4 bucks for the coffee, $35 for the debit card overdraft fee.

News Release | CALPIRG Education Fund | Consumer Protection

Apps for Kids Leave Parents Guessing about Privacy

Parents are often left in the dark in regards to whether a mobile app poses risks related to the collection, use, and sharing of their children’s personal information.

KPCC: A defense of internet piracy laws SOPA and PIPA

Jon Fox responds to President of the Directors Guild of America, Taylor Hackford's support of SOPA, highlighting risks to consumers.

Audit Uncovers Extensive Flaws in Foreclosures

By | Jon Fox
Consumer Advocate

An audit by San Francisco county officials of about 400 recent foreclosures there determined that almost all involved either legal violations or suspicious documentation.

KGO: Injuries still occur after Bumbo baby seat recall

"It's insufficient to keep kids safe," said Jon Fox of the California Public Interest Research Group. "parents still need to know there is serious risks [with the Bumbo chair]."

Consumer groups call on CPSC to take action on Bumbo Baby Seat

By | Jon Fox
Consumer Advocate

CALPIRG urges CPSC to remove Bumbo International’s Baby Seat from the market and to allow the manufacturer to address the serious safety concerns in the future.  

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