Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | CALPIRG | Consumer Protection

Legislative Hearing on the Equifax Data Breach: Impacts and Future Precautions

Today the Assembly Committees on Banking and Finance and Privacy and Consumer Protection, and the Select Committee on Cybersecurity, held a legislative hearing on the Equifax data breach. Executive Director Emily Rusch was invited to testify at the hearing on the implications for consumers.

> Keep Reading
News Release | CALPIRG | Public Health, Consumer Protection

San Francisco Moves to Ban Toxic Flame Retardants in Furniture and Children's Products

Today at a committee hearing, San Francisco Supervisors voted to ban toxic flame retardant chemicals in furniture and children's products, moving the bill forward for consideration by the full board. At CALPIRG, we applaud this move.

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California’s new drug price law is a win for consumers nationwide

Today, California Governor Jerry Brown signed Senate Bill 17 into law, a groundbreaking measure to increase transparency and accountability for the prescription drug industry. We celebrate the new law—passed with support and hard work from CALPIRG—as a landmark victory for consumers, not just in California, but nationwide.

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Statement on Walmart’s Decision to Strengthen Chemical Footprint Policy

CALPIRG applauds retail giant Walmart for updating its sustainability policy to restrict toxic chemicals in 90,000 products including cosmetics and skincare items, infant products, and household cleaners.

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Agency votes to begin rulemaking process to protect American children, firefighters from hazardous flame retardant chemicals

Today, the U.S. Consumer Product Safety Commission (CPSC) took three critical steps toward protecting consumers and firefighters from the hazards posed by a class of flame retardant chemicals (known as “organohalogens”). The CPSC directed the Commission’s staff to begin the rulemaking process to ban the sale of four categories of consumer products if they contain these chemicals. Once again, the CPSC has made an important action for consumers.

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News Release | CALPIRG | Consumer Protection

What Could Possibly Go Wrong If Wall Street Banks and Predatory Payday Lenders Are Allowed to Run Amok Again?

Today, the U.S. House, on a nearly party-line vote, approved HR10, the Financial Choice Act, which is the Wrong Choice for all of us who aren’t Wall Street banks or predatory lenders and would gut the Consumer Financial Protection Bureau, or CFPB. The bill would leave the successful CFPB as an unrecognizable husk incapable of doing its job to protect consumers, homeowners, older Americans, students, servicemembers and veterans. 

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News Release | CALPIRG | Consumer Protection

Report: Debt Collection Abuses Leading Source of Servicemember and Veteran Complaints to CFPB

Debt collection abuses were the leading source (32%) of 44,000 servicemember complaints to the Consumer Financial Protection Bureau, according to a new report. And one of the top five servicemember complaint “hot spots” identified in the report is California’s 925-- zip code region that includes Riverside, Hemet, and Temecula, just north of Camp Pendleton and surrounding the March Air Force Base.   

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L'Oréal: Pledge to Be Toxic-Free

Today, CALPIRG, Campaign for Safe Cosmetics (a project of Breast Cancer Prevention Partners (BCPP)), and Safer Chemicals Healthy Families delivered more than 150,000 petition signatures calling on the multinational cosmetic giant L’Oréal USA to eliminate cancer causing chemicals and to disclose its secret “fragrance” chemicals. 

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News Release | CALPIRG | Consumer Protection

Financial "Choice Act" is a Cruel "Choice" for California Consumers

Next Tuesday the House Financial Services Chairman Jeb Hensarling (TX) will hold a mark-up on his so-called Financial Choice Act 2.0. “Californians were hit hard by the financial collapse and now depend on the consumer protections the financial Choice Act would eviscerate,” said Emily Rusch, Executive Director of CALPIRG. “We strongly urge Rep. Waters, Royce, Sherman, and Vargas to vote no.”  

> Keep Reading
News Release | CALPIRG | Consumer Protection

New report from leading consumer group shows millions are victims of aggressive tactics from medical debt collectors

The consumer group CALPIRG released the ninth in a series of reports that review complaints to the Consumer Financial Protection Bureau (CFPB).  The latest report explores consumer complaints about medical debt, a major source of problems for consumers, since medical debt items on credit reports are often wrong or about the wrong consumer.  The report also demonstrates the need to defend the CFPB from partisan and special interest attacks.

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Report | CALPIRIG Education Fund | Consumer Protection

Privacy Denied

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Report | CALPIRG Education Fund | Consumer Protection

Common Sense Accounting Reforms For California Investors And Taxpayers

The California marketplace is plagued by increasing conflict-of-interest problems that lead to inaccurate corporate audits, an upsurge in “earnings restatements”, and a loss of investor confidence.

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Report | CALPIRG Education Fund | Consumer Protection

Rent-A-Bank Payday Lending:

One consequence of deregulation of interest rates, high credit card interest rates and high bank fees has been the rapid growth of the alternative financial services (or fringe banking) industry, which includes check cashing outlets, payday loan companies, rent-to-own stores, high cost second mortgage companies, sub-prime auto lenders, traditional pawn shops and the growing business of auto title pawn companies. This report examines payday lending in detail.

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Blog Post | Consumer Protection, Make VW Pay

From the road | Mike Litt

Last week, Marcus and Elisabeth kicked off a cross-country road trip to Volkswagen headquarters in Virginia to make VW pay for misleading consumers and polluting our air. Marcus and Elisabeth own one of the 567,000 diesel vehicles in the U.S. that Volkswagen sold as “clean” but was secretly designed with a “defeat device” to emit as much as 40 times the legal limit for smog-forming pollutants. 

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Blog Post | Public Health, Consumer Protection, Democracy, Food, Transportation

State of the Union: Five Things We’ll Be Listening For | Chris MacKenzie

President Obama has hyped his final State of the Union address as a speech that will help to define his legacy. Here's how he can break new ground.

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Blog Post | Consumer Protection, Make VW Pay

Cross-country VW tour departure on the local news | Mike Litt

Yesterday, Danny Katz, director of CoPIRG, helped Marcus and Elisabeth kick off a cross-country road trip to Volkswagen headquarters in Virginia to make VW pay for misleading consumers and polluting our air.

> Keep Reading
Blog Post | Consumer Protection, Make VW Pay

House Tees Up VW Bailout and Other Attacks on Public Protections, Consumer Rights | Ed Mierzwinski

(Updated 8 January to add vote results): You've probably heard that the House is soon planning to again repeal the Affordable Care Act (Obamacare). That bill will certainly be vetoed. But the House has other anti-consumer, anti-environmental bills scheduled for floor action this week and next. The bills take aim at agency health, financial and safety regulations and also consumer rights to band together as a class to take their grievances against corporate wrongdoers to court. That last bill would immunize Volkswagen from having to compensate VW Diesel owners for being deceptively sold cars designed to "defeat" air pollution requirements.

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Blog Post | Consumer Protection

30 Years of "Trouble in Toyland," 30 Years of Safety Improvements | Anna Low-Beer

Every year, U.S. PIRG Education Fund releases Trouble in Toyland, a report on toy safety which examines toys bought at major national retailers, looking for safety hazards including toxic toys, choking hazards, labeling violations, powerful magnets, and excessibely loud toys. We continue to find these hazards on store shelves, which indicates the need for continued vigilance and adequate enforcement of safety regulations. But despite lingering dangers, in the last 30 years, we've come a long way in terms of both policy and compliance with standards.

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Blog Post

Were you affected by the Capital One breach, one of the largest thefts of data from any bank to date?

News Release | CALPIRG

 

In a major setback for public safety and transparency, the California Assembly Appropriations committee held back SB574. the Cosmetic Fragrance and Flavor Ingredient Right to Know Act of 2019 by Senator Connie Leyva. Without this vote, the bill may not make it out of the legislature in 2019, and the public won't be able to find out what toxic ingredients are hidden in the fragrance of lotions, lipstick and other products we use on our bodies every day.

News Release | U.S. PIRG

Everyone should assume that their social security number has been exposed between this breach and breaches of other major companies’ databases, such as Equifax’s. With that in mind, U.S. PIRG recommends all Americans should use their right by law to freeze their credit reports for free

News Release | U.S. PIRG Education Fund

Our response to Equifax paying a $650 million penalty for exposing the social security numbers of 148 million Americans to identity theft.

Blog Post

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

Consumer Protection | U.S. PIRG

Campus debit cards cost students over $24 million in fees

Report shows how campus debit cards — along with how they are marketed — are putting students' financial well-being at risk across the country.

 

Consumer Protection | U.S. PIRG

The real price of medications

The results of our investigation of variations in prescription drug prices may surprise you.

 

Consumer Protection | U.S. PIRG

Driving into debt

The hidden costs of risky auto loans to consumers and our communities

 

Consumer Protection

Congressional investigation concludes that Equifax breach was entirely preventable

The worst data breach in history could have been prevented with some basic security measures.

 
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