Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Report | CALPIRG Education Fund | Consumer Protection

How Safe Is Our Food?

Americans rely on a vast network of farms and businesses to provide safe food daily.  But in recent years, a string of high-profile recalls ranging from romaine lettuce to millions of pounds of beef to Ritz and Goldfish crackers have called into question the system developed to ensure safe food reaches people’s plates. The ubiquity of the problem can make grocery shopping a game of Russian Roulette where what a family has for dinner could make them seriously sick.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Fiat Chrysler Settlement Fails to Protect Consumers

While we are glad that Fiat Chrysler is paying something for damaging the health of Americans and deceiving customers, this settlement does not go far enough. It neither ensures these violations of the public trust won’t happen again nor makes consumers whole.

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News Release | CALPIRG Education Fund | Consumer Protection

Popular toys contain toxics and other hazards

Los Angeles, CA (November 20, 2019) -- This holiday season, watch out for dangerous and toxic toys. CALPIRG Education Fund’s 33rd annual Trouble in Toyland report found toxic amounts of boron in slime products and a failure by Amazon to appropriately label choking hazards. Boron can cause nausea, vomiting and other health issues.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Popular toys contain toxics and other hazards

This holiday season, watch out for dangerous and toxic toys. U.S. PIRG’s 33rd annual Trouble in Toyland report found toxic amounts of boron, which can cause nausea, vomiting and other health issues, in slime products as well as fining that Amazon failed to appropriately label choking hazards.

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Blog Post | Consumer Protection

California passes strongest net neutrality law in the country, sued by Justice Department hours later

The Trump administration is going to court to stop net neutrality in California.

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News Release | CALPIRG Education Fund | Consumer Protection

CALPIRG Recommends Credit Freezes, Now Free for All By Law

Starting today, a new federal law eliminates fees for getting and removing credit freezes across the country at the three nationwide credit bureaus on September 21st. The consumer advocacy group CALPIRG Education Fund recommends getting credit freezes, not the similar locks offered by the bureaus, to prevent new account identity theft.

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News Release | CALPIRG Education Fund | Consumer Protection

New Report: Protecting Consumers One Year After Equifax Breach

Exactly one year ago tomorrow, Equifax announced that hackers had breached its system and accessed the data of nearly 150 million U.S. consumers. To mark the anniversary of that notorious announcement, CALPIRG Education Fund is releasing a report containing suggestions on how Congress, state officials and consumers can safeguard personal information.

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News Release | CALPIRG | Consumer Protection

Strong Net Neutrality Rules to Protect an Open Internet Passes out of State Assembly

In our increasingly connected world, SB 822 ensures we protect a free and open internet for our future. SB 822 prohibits Internet Service Providers from interfering with consumers’ ability to access content on the Internet, including blocking, impairing or degrading certain content. SB 822 also prohibits ISPs from charging content providers in order to have their content seen by potential customers. Finally, SB 822 prohibits zero rating plans that would benefit some content over other content on the Internet.

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News Release | U.S. PIRG | Public Health, Consumer Protection

Is E. Coli contaminated Cargill/Excel beef in your fridge?

Last Thursday, Cargill Meat Solutions recalled more than 25,000 pounds of ground beef products shipped to Colorado and California because of possible contamination with potentially deadly E. coli. Cargill is likely unfamiliar to shoppers as the beef it produces is labeled using other brands, in this case “Excel fresh meat”.

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News Release | U.S. PIRG | Public Health, Consumer Protection, Health Care

Second recall of King Bio’s homeopathic drugs in the past month

King Bio Inc. issued the second significant voluntary recall since late July of their homeopathic drugs on Wednesday. Safety concerns over homeopathic drugs extend beyond King Bio as over the past several years, the FDA has issued recalls to several companies for a variety of health products from zinc-containing intranasal medicine to asthma drugs with toxic ingredients. 

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Report | CALPIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

In this report we explore consumer complaints to the CFPB about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

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Report | CALPIRG Education Fund | Consumer Protection

The Future is Calling

CALPIRG Education Fund releases a new report titled explaining how mobile payment systems work while providing consumers with the information they need to best utilize mobile payment systems in a safe and secure way.

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Report | CALPIRG Education Fund | Public Health, Consumer Protection

Comments on the Blue Shield of California Proposal to Increase Small Employer Health Insurance Rates, Effective July 1, 2013.

After analysis of the complete filing – inclusive of the three subsequent submissions – it appears that for the most part, Blue Shield provided sufficient background data for the requested rate increase. However, we note that it took repeated requests for Blue Shield to provide the information necessary to justify the rate increase.

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Prescription for Danger

New report shows that compounding pharmacies have been exploiting loopholes in the regulatory system for at least a decade.

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Report | CALPIRG Education Fund | Public Health, Consumer Protection

CalHEERS: Protecting Consumer Data by Developing and Implementing Strong Physical, Technical and Administrative Security Safeguards

CALPIRG Education Fund is pleased to provide recommendations on best practices and standards for the development and implementation of strong physical, technical and administrative security safeguards for the CalHEERS data ecosystem.

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Blog Post | Consumer Protection

Delayed CFPB/Other Wall Street Reform Rollbacks Happening Today On House Floor | Ed Mierzwinski

Last month the House canceled floor consideration of the Financial Services and General Government Appropriations bill. FSGG is back on the floor today and tomorrow. We urge support of amendments to protect the Consumer Financial Protection Bureau (CFPB) but, since they won't pass, we urge a no vote on the bill. Here's an updated excerpt from my previous blog.

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Blog Post | Consumer Protection

Court Rejects PIRG-Opposed Swipe Fee Settlement With Visa/Mastercard | Ed Mierzwinski

Today, a panel of the U.S. Court of Appeals for the Second Circuit threw out a preliminary $7.25 billion settlement between Visa and Mastercard and any merchant accepting credit cards (including U.S. PIRG), ruling that despite that seemingly massive payment for past practices that the settlement gave inadequate relief to merchants going forward, as it essentially immunized the networks for any future illegal conduct while providing mostly illusory benefits. Since we accept credit cards from our members, we, joined by Consumer Reports, had formally objected to the settlement as consumer advocates who also happen to be merchant class members (most merchant associations also objected).

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Blog Post | Consumer Protection

House Launches Frenzy of Attacks on CFPB, Public Protections | Ed Mierzwinski

Today and tomorrow the House floor showcases a variety of special-interest backed bills designed to eliminate public protections and weaken financial reform. Action starts soon with an attempt to override the President's veto of legislation to wipe away a new Department of Labor rule designed to protect hard-earned retirement savings from Wall Streeters seeking their "share" of your own share. Then, the House will consider the massive FSGG Appropriations bill, which rolls back the independence and authority of the CFPB and other financial reforms. Finally, they've teed up a bill to eliminate the Supreme Court's long-standing "Chevron doctrine," which says that courts must defer to expert agencies in certain circumstances. Without the doctrine in place, polluters and wrongdoers will have more opportunities to challenge public protections.

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Video Blog | Consumer Protection

Last Week Tonight with John Oliver: The retirement industry is a minefield -- but here’s the answer

In this week’s episode of “Last Week Tonight,” host John Oliver called out three main problems hurting consumers when it comes to retirement: First, financial advisers aren’t currently required to work in their clients’ best interest. Second, high fees compound over time. Third, actively managed investment funds aren’t the answer. 

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Blog Post | Consumer Protection

Public Interest Bills to Watch in Appropriations Committee this Week | Emily Rusch

On Friday the Appropriations Committee in both houses will be meeting to vote on pending legislation that affects state government finances. Here's a list of public interest bills to watch, all supported by CALPIRG. 

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News Release | U.S. PIRG Education Fund

The U.S. Consumer Product Safety Commission (CPSC) announced today that discount stores T.J. Maxx, Marshalls and HomeGoods sold 19 different recalled products to consumers between 2014 and 2019. In the case of five products, the stores’ parent company TJX initiated the recall. The products included the Rock ‘N Play and Kids II inclined infant sleepers, which are responsible for a number of fatalities, rattles that can break and pose a choking hazard, and electronics that overheat or explode. 

News Release | CALPIRG Education Fund

Sacramento - Today, CALPIRG Education Fund released a new report, “What are Californians Trying to Fix?” which looks at what items people in California are trying to fix, and why that can be difficult to do. The report highlights the growing call for “Right to Repair” reforms, which would require manufacturers to make parts and service information available to consumers who want to reduce waste and save money by extending the life of the products they buy. 

News Release | U.S. PIRG Education Fund

The U.S. Food and Drug Administration (FDA) has confirmed today that the drug manufacturers Dr. Reddy’s and Perrigo have initiated a voluntary recall of all of their generic versions of Zantac (ranitidine) -- commonly used to treat heartburn -- due to carcinogen contamination.

Report | CALPIRG Education Fund

According to our review of data from iFixit, a self-described “repair guide for everything, written by everyone,” nearly 8 million unique users from California went onto their website, www.ifixit.com, to look up how to repair something in 2018.

Looking more closely into that data from iFixit, the top ten device types that Californians attempted to fix were cell phones, laptops, automobiles, gaming consoles, desktop computers, tablets, watches, wireless speakers, vacuums and headphones. Cell phone repair guides were by far the most popular, receiving about 27% of all the page views.

Consumer Protection

Watch out for unsafe toys this holiday season

Our annual “Trouble in Toyland” report found toys with choking hazards, recalled toys still for sale, toxics in slime and more.

 

Consumer Protection

Consumer Alert: Heartburn medication recalled due to carcinogen concerns

If you frequently use Zantac (ranitidine) or a generic version to treat heartburn, you should check if it's a Dr. Reddy’s, Perrigo or Sanofi product and immediately consult your doctor, says PIRG Consumer Watchdog Adam Garber.

 

Consumer Protection | U.S. PIRG

Unsafe used cars for sale

Our new report revealed that AutoNation, which bills itself as “America’s Largest Auto Retailer,” is selling recalled, used vehicles that contain dangerous safety defects. We're calling on AutoNation's Executive Chairman to stop selling cars with unrepaired recalls.

 

Consumer Protection | U.S. PIRG

Campus debit cards cost students over $24 million in fees

Report shows how campus debit cards — along with how they are marketed — are putting students' financial well-being at risk across the country.

 
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Poll: Which of these positive changes do you most want to see in 2020?
More restaurant chains commit to stopping their overuse of antibiotics.
Stop using Roundup, which has been linked to cancer, on our parks and playgrounds.
Ban the worst single-use plastics.



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