Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Report | CALPIRG Education Fund | Consumer Protection

Trouble in Toyland 2014

Among the toys surveyed this year, we found numerous choking hazards and five toys with concentrations of toxics exceeding federal standards. In addition to reporting on potentially hazardous products found in stores in 2014, this installment of the report describes the potential hazards in toys and children’s products.

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News Release | CALPIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

For 29 years, the CALPIRG Trouble in Toyland report has offered safety guidelines for purchasing toys for small children, and provided examples of toys currently on store shelves that pose potential safety hazards. 

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Blog Post | Consumer Protection

We oppose merger between giants Comcast & Time Warner Cable | Ed Mierzwinski

Along with a number of state PIRGs, we have joined the Consumer Federation of America in a petition to deny the merger of cable/Internet giants Comcast & Time Warner Cable. The petition argues that the FCC must deny the merger, which would perpetuate unrestrained cable price increases, allow terrible service to deteriorate further and stifle innovation.

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Blog Post | Consumer Protection

The CFPB at Three: A Child Prodigy | Ed Mierzwinski

The Consumer Financial Protection Bureau (CFPB) turned just three years old Monday, July 21st, but when you look at its massive and compelling body of work, you must wonder: Are watchdog years like plain old dog years? Is the CFPB now a full-sized, 21-year-old adult? The answer is no, not yet. The CFPB is still growing and developing and adding programs and projects. The CFPB is, however, at three years old, certainly a child prodigy. Despite overwhelming public support, however, powerful special interests continue to attack it. Yet, the idea of the CFPB needs no defense, only more defenders.

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See which airlines get the most and least complaints

Spirit Airlines generated the most complaints per 100,000 passengers and Southwest the least, according to a study released Thursday. The study, by the CALPIRG Education Fund, analyzed complaint data for 13 large domestic airlines lodged with the U.S. Department of Transportation’s Aviation Consumer Protection Division from 2009 through 2013. It found that most complaints are about delayed or canceled flights.

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News Release | CALPIRG | Consumer Protection, Financial Reform

Bank of America Joins Others Canceling Monthly Debit Card Fees As Consumers Vote With Feet

Now that consumers are voting with their feet and switching to small banks and credit unions, Bank of America has joined other big banks in canceling the unfair fee.

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ABC 7: Does a ballot initiative put your identity at risk?

Does signing a ballot initiative put your identity at risk? Ballot initiatives seem to always be circulating and we are often asked to add our signature, so should we be concerned?

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News Release | CALPIRG | Consumer Protection, Financial Reform

CALPIRG Calls on Congress to Confirm CFPB Chief

 In July, the landmark Consumer Financial Protection Bureau (CFPB) took over as the nation’s first federal financial agency with only one job, protecting consumers. But until it gets a Senate-confirmed director, its powers, especially over payday lenders and other non-banks, are limited.

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News Release | CALPIRG | Consumer Protection

DoJ Blocks AT&T, Protects Consumers

Today the U.S. Department of Justice (DoJ) filed suit to block AT&T’s proposed takeover of T-Mobile. If approved the merger would combine the second and fourth largest wireless carriers, giving AT&T control over nearly 50% of the U.S. wireless market. The CALPIRG applauds the DoJ’s efforts to protect consumers from market consolidation, higher prices, and fewer choices.

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ABC 7: Experts warn of smartphone security

You wouldn't think of leaving your computer open to viruses and hackers, but your smartphone probably doesn't have the same protections, and that could make you vulnerable. One consumer advocate ABC7 spoke with compared leaving your phone unprotected to leaving the front door open to your home.

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