Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Report | CALPIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

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Report | CALPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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Capital One says it can show up at cardholders' homes, workplaces

Los Angeles Times: Emily Rusch, Executive Director of the California Public Interest Research Group, a consumer advocacy organization, said it's especially troubling for Cap One to declare itself a spoofer as people grapple with recent security breaches involving Target, Neiman Marcus and other businesses.

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News Release | CALPIRG Education Fund | Consumer Protection

Report: Capital One Most-Complained-About Credit Card Company in California

Sacramento, CA - California consumers file more complaints about Capital One than any other credit card company, according to a report released today by CALPIRG Education Fund. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that California consumers filed the most credit card complaints.

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ABC 7: Experts warn of smartphone security

You wouldn't think of leaving your computer open to viruses and hackers, but your smartphone probably doesn't have the same protections, and that could make you vulnerable. One consumer advocate ABC7 spoke with compared leaving your phone unprotected to leaving the front door open to your home.

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News Release | CALPIRG | Consumer Protection

Governor signs legislation improving CA data breach law

Thanks to the passage of SB 24 today, consumers will now get more useful information in the event that a company they do business with either loses their personal information or has it stolen.

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News Release | CALPIRG | Consumer Protection

New Rules Launched to Protect Flyers

“Thenew rules by the DoT will make passengers’ rights a priority, improve airline practices, and ultimately benefit everyone who flies” noted Jon Fox, Consumer Advocate with CALPIRG Education Fund.

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The Contra Costa Times: Banking by smartphone can be risky

J.T. Pierce's bank is right next to his Foster City workplace. But he hardly ever visits the branch, since he uses online banking to take care of most of his banking needs.

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News Release | CALPIRG | Consumer Protection

Smart-Phones Could Put Consumers at Risk of Identity Theft

CALPIRG warned consumers of security vulnerabilities found in many smart-phones posing a risk to identity and financial theft.

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