Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection, Make VW Pay

Report Back on the VW Road Trip | Mike Litt

After driving 1,671 miles from Colorado over the course of 12 days, the big day arrived -- Marcus and Elisabeth made it to headquarters on Tuesday at 2 PM. I joined them to return their 2011 Jetta SportWagen TDI and deliver over 20,000 of our petitions to Volkswagen. 

> Keep Reading
Blog Post | Consumer Protection, Make VW Pay

Detroit Auto Show | Kathryn Lee

Marcus and Elisabeth made their way to the Detroit Auto Show over the weekend. As they drove across the country, on a mission to return their TDI to Volkswagen corporate headquarters in Virginia, the couple has been making stops along the way. The just missed Mathias Mueller as he toured the US, stopping at the Detroit Auto Show to try to make amends with customers. Saturday was the first day the show was open to the public. Marcus and Elisabeth first met with press across the street of the event and then went into building, heading straight to the Volkswagen booth.

> Keep Reading
Blog Post | Consumer Protection, Make VW Pay

Why VW Must Pay. A View From The Road | Ed Mierzwinski

I've posted a guest post blog entry from Marcus Moench and Elisabeth Caspari on my Huffington Post blog and cross-posted it here. It explains why Marcus and Elizabeth are traveling from Boulder, Colorado to Volkswagen headquarters in northern Virginia to attempt to return their 2010 "defeat-device" Jetta diesel.

> Keep Reading
Blog Post | Consumer Protection, Make VW Pay

From the road | Mike Litt

Last week, Marcus and Elisabeth kicked off a cross-country road trip to Volkswagen headquarters in Virginia to make VW pay for misleading consumers and polluting our air. Marcus and Elisabeth own one of the 567,000 diesel vehicles in the U.S. that Volkswagen sold as “clean” but was secretly designed with a “defeat device” to emit as much as 40 times the legal limit for smog-forming pollutants. 

> Keep Reading

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News Release | CALPIRG Education Fund | Consumer Protection

CALPIRG Releases New Report on Mobile Payment Systems

CALPIRG Education Fund) releases a new report titled, “The Future is Calling: A Consumer Guide to Mobile Payment Systems.” The report explains how this new technology works and provides consumers with the information they need to best utilize mobile payment systems in a safe and secure way.

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News Release | CALPIRG | Public Health, Consumer Protection

New Report Documents a Decade of Safety Violations by Compounding Pharmacies

New CALPIRG report finds recent meningitis outbreak was simply the latest and deadliest in a long line of errors and risky practices by compounding pharmacies.

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News Release | CALPIRG | Consumer Protection

California Moves to Respect Consumer’s Online Privacy

CALPIRG supports AB 370 (Muratsuchi) which would require websites to disclose whether or not they honor consumer requests to disable online tracking.

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News Release | CALPIRG Education Fund | Consumer Protection

Doing Your Taxes: CALPIRG answers consumers' questions

CALPIRG Education Fund provides an online Questions & Answer guide to paying federal and state taxes.

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News Release | CALPIRG Education Fund | Consumer Protection

New FTC Report Highlights Top 10 Consumer Complaints for 2012.

California sees big increase in fraud and identity theft complaints.

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Blog Post | Consumer Protection, Financial Reform

CFPB Director Cordray speaks on payday loans | Jon Fox

CFPB Director Cordray speaks on payday loans during field hearing in Birmingham, AL, 20 Jan. 2012.

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Blog Post | Consumer Protection

Testimony On Bank Interchange Fee Ripoff | Pedro Morillas

Read my testimony to the California State Legislature on the bank Interchange Fee ripoff below.

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