Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Why 164 Consumer Groups have called on the Consumer Financial Protection Bureau to Restrict Forced Arbitration Clauses

Reporter Michael Finney from KGO radio interviews CALPIRG Executive Director Emily Rusch about a new proposed rule to allow consumers to sue their banks for wrongdoing. 

> Keep Reading
Blog Post | Consumer Protection

As CFPB Escalates Drive Toward Protections, Study Finds CFPB Enforcement Works | Ed Mierzwinski

This month the CFPB issued its proposed rule prohibiting class action bans in small-print mandatory arbitration clauses; in June it is expected to release its high-cost small dollar lending (payday and auto title loan) proposed rule. Meanwhile, as CFPB's industry opponents hide behind astroturf front groups and Congressional opponents use backdoor attacks, a law professor has released a major report finding that "from its inception [in 2011] through 2015 the agency had a 122-and-0 track record in its publicly announced enforcement actions" and that 93% (over $10.5 billion) of funds recovered for consumers have been for deceptive practices -- "[f]ar from a novel legal theory."

> Keep Reading
Blog Post | Consumer Protection

You might not know this about overdraft fees | Kathryn Lee

Did your bank sell you on the idea that it’s embarrassing for you to have your debit card declined for a $3 cup of coffee, and that you should pay them $35 each time for “overdraft protection”? Those big fees are what’s embarrassing. Unless you say yes to allow fees, you cannot be charged for over-drafting your debit card.

> Keep Reading

Bill aims to end 'pink' tax' on products

“Girls shouldn’t have to pay more because they like pink, but we know it’s often true,” said Emily Rusch, executive director of the California Public Interest Research Group. “Products can cost more or less from many reasons, but it should not be based on who it is marketed to.”

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection

Framework for VW Settlement Announced

Seven months after news of Volkswagen’s emission scandal broke, we're glad to hear that there is a 'framework' for a settlement in the cases related to VW's 567,000 fraudulently marketed, illegally polluting cars. This framework appears to include all of the elements that a deal should include, but the devil will be in the details. 

> Keep Reading

Pages

'Trouble in Toyland' report reveals toxic, dangerous toys

This year's survey revealed the results of lab tests on toys for toxic chemicals. Some items on the list of high toxic items came as a shock to parents, like a Ninja Turtle pencil box, which is being sold at select Toys-R-Us stores.

> Keep Reading

Calpirg Releases Annual Hazardous Toy Report

The report says small kids are still at risk from toys containing lead, phthalates (thal-ates) and other chemicals. Researchers also found toys for toddlers with parts small enough to cause choking.

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

CALPIRG releases 28th annual Trouble in Toyland report, which finds dangerous and toxic toys still on America’s store shelves hazardous toys despite recent progress.

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection

Report: In California, Experian Gets Big Complaints

A new CALPIRG Education Fund report finds that California had the highest number of credit report complaints (1,526) while it ranked in 5th place nationally in credit report complaints per 100,000 residents.

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection, Higher Ed

New Report Identifies Most Troublesome Private Lenders to Students

A new CALPIRG Education Fund report, “Private Loans, Public Complaints, is the second in a series that analyzes the data in the CFPB’s Consumer Complaints Database. This report focuses on complaints about private student loans, which are the riskiest and most expensive way to pay for a college education.

> Keep Reading

Pages

Blog Post | Consumer Protection

WH urges privacy rights, industry promises "Do Not Track Sometimes" while states investigate Google | Ed Mierzwinski

As web giants amass more and more information about consumers for behavioral targeting and even "social discrimination" -- which can include differential pricing for the same product or the use of web tracking data and falsely-flagged websites to promote certain brandname drug use -- the White House has called for a privacy bill of rights. Companies and powerful industry lobbies seeking to keep those rights weak simultaneously rolled out their own "Do Not Track Us Sometimes" button.

> Keep Reading
Blog Post | Consumer Protection

Today, CFPB to announce overdraft fee investigation, unveil "penalty box" disclosure, possibly end $39 lattes. | Ed Mierzwinski

At a news conference in NYC today, Director Richard Cordray of the new Consumer Financial Protection Bureau (CFPB) will announce a major investigation of bank overdraft fee practices and propose a model "penalty box" disclosure to appear on bank statements. The investigation could end the $39 latte-- $4 bucks for the coffee, $35 for the debit card overdraft fee.

> Keep Reading
Blog Post | Consumer Protection

Audit Uncovers Extensive Flaws in Foreclosures | Jon Fox

An audit by San Francisco county officials of about 400 recent foreclosures there determined that almost all involved either legal violations or suspicious documentation.

> Keep Reading
Blog Post | Consumer Protection

Consumer groups call on CPSC to take action on Bumbo Baby Seat | Jon Fox

CALPIRG urges CPSC to remove Bumbo International’s Baby Seat from the market and to allow the manufacturer to address the serious safety concerns in the future.  

> Keep Reading
Blog Post | Consumer Protection, Financial Reform

CFPB Director Cordray speaks on payday loans | Jon Fox

CFPB Director Cordray speaks on payday loans during field hearing in Birmingham, AL, 20 Jan. 2012.

> Keep Reading

Pages

News Release | CALPIRG Education Fund

Oakland: From E. coli-infected romaine lettuce to Salmonella-tainted beef, contaminated foods lead to illnesses that sicken as many as 1 in 6 Americans annually. In 2018, this epidemic helped spur major recalls, which caused stores and restaurants to toss millions of pounds of meat and produce.  CALPIRG Education Fund’s new report How Safe is Our Food?, released today, reveals how fundamental flaws in our current food safety system have led to a jump in these recalls since 2013.

Report | CALPIRG Education Fund

Americans rely on a vast network of farms and businesses to provide safe food daily.  But in recent years, a string of high-profile recalls ranging from romaine lettuce to millions of pounds of beef to Ritz and Goldfish crackers have called into question the system developed to ensure safe food reaches people’s plates. The ubiquity of the problem can make grocery shopping a game of Russian Roulette where what a family has for dinner could make them seriously sick.

News Release | U.S. PIRG Education Fund

While we are glad that Fiat Chrysler is paying something for damaging the health of Americans and deceiving customers, this settlement does not go far enough. It neither ensures these violations of the public trust won’t happen again nor makes consumers whole.

News Release | CALPIRG Education Fund

Los Angeles, CA (November 20, 2019) -- This holiday season, watch out for dangerous and toxic toys. CALPIRG Education Fund’s 33rd annual Trouble in Toyland report found toxic amounts of boron in slime products and a failure by Amazon to appropriately label choking hazards. Boron can cause nausea, vomiting and other health issues.

News Release | U.S. PIRG Education Fund

This holiday season, watch out for dangerous and toxic toys. U.S. PIRG’s 33rd annual Trouble in Toyland report found toxic amounts of boron, which can cause nausea, vomiting and other health issues, in slime products as well as fining that Amazon failed to appropriately label choking hazards.

Consumer Protection

Congressional investigation concludes that Equifax breach was entirely preventable

The worst data breach in history could have been prevented with some basic security measures.

 

Consumer Protection

Watch out for unsafe toys

CALPIRG's “Trouble in Toyland” report found boron in slime, choking hazards without the proper warning labels, “connected” toys that pose a privacy risk and more.

 
View AllRSS Feed

Support Us

Your donation supports CALPIRG’s work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.

Consumer Alerts

Join our network and stay up to date on our campaigns, get important consumer updates and take action on critical issues.
Optional Member Code