Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | US PIRG | Consumer Tips, Consumer Protection

Back to school: financial literacy tips for college students, teens

During this time of year, families are thinking about the children going back to school, and for parents who are sending their kids to college, it can be a bit overwhelming. A key to addressing those concerns is making sure their teens are prepared for “adulting” -- in other words, taking care of their own lives.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Statement: U.S. PIRG applauds Senate introduction of the Veterans and Consumers Fair Credit Act

The Veterans and Consumers Fair Credit Act (VCFCA) was reintroduced in the Senate Committee on Banking, Housing, and Urban Affairs on Wednesday. This bill would limit interest rates on loans and go a long way toward protecting consumers, especially veterans, who are often victimized by predatory lenders.

> Keep Reading
Blog Post | Consumer Protection

As the Consumer Financial Protection Bureau turns 10, the future is bright | Mike Litt

The Consumer Financial Protection Bureau celebrated its 10th birthday last Wednesday. It begins its second decade refocused on its mission of protecting you and me after a few years of, ironically, championing shady business practices over consumers. The agency’s first decade was full of success, setbacks, and promise.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection

The CFPB Turns 10

This report recaps the Consumer Financial Protection Bureau’s results for consumers over the past 10 years, the steps taken to return the CFPB back to its mission after three years of retrograde decisions under the Trump Administration, and our recommendations for CFPB action moving forward.

> Keep Reading

Statement: Johnson & Johnson recalls sunscreen products after tests detect carcinogens

Johnson & Johnson Consumer Inc. said Wednesday it’s voluntarily recalling all lots of five types of Neutrogena and Aveeno aerosol sunscreen after internal testing showed “low levels of benzene” -- which can cause cancer -- in some samples. J&J also said consumers should stop using the sunscreen.

> Keep Reading

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News Release | US PIRG | Consumer Tips, Consumer Protection

Back to school: financial literacy tips for college students, teens

During this time of year, families are thinking about the children going back to school, and for parents who are sending their kids to college, it can be a bit overwhelming. A key to addressing those concerns is making sure their teens are prepared for “adulting” -- in other words, taking care of their own lives.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Statement: U.S. PIRG applauds Senate introduction of the Veterans and Consumers Fair Credit Act

The Veterans and Consumers Fair Credit Act (VCFCA) was reintroduced in the Senate Committee on Banking, Housing, and Urban Affairs on Wednesday. This bill would limit interest rates on loans and go a long way toward protecting consumers, especially veterans, who are often victimized by predatory lenders.

> Keep Reading

Statement: Johnson & Johnson recalls sunscreen products after tests detect carcinogens

Johnson & Johnson Consumer Inc. said Wednesday it’s voluntarily recalling all lots of five types of Neutrogena and Aveeno aerosol sunscreen after internal testing showed “low levels of benzene” -- which can cause cancer -- in some samples. J&J also said consumers should stop using the sunscreen.

> Keep Reading

Statement: Johnson & Johnson recalls sunscreen products after tests detect carcinogens

Johnson & Johnson Consumer Inc. said Wednesday it’s voluntarily recalling all lots of five types of Neutrogena and Aveeno aerosol sunscreen after internal testing showed “low levels of benzene” -- which can cause cancer -- in some samples. J&J also said consumers should stop using the sunscreen.

> Keep Reading
News Release | US PIRG | Consumer Tips, Consumer Protection

Consumer tips: What families should know about child tax credit payments that start July 15

Starting Thursday, many families with children under 18 will start getting monthly payments as part of the American Rescue Plan that became law this spring. Eligible families will get payments every month through December by direct deposit or by paper checks or preloaded debit cards that come in the mail. These payments will add up to half the child tax credit you should be entitled to for 2021; you can claim the rest next year when you file your tax return.

> Keep Reading

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30 years of toy safety

For the past thirty years, our sister organization U.S. PIRG Education Fund has taken a close look at the safety of toys sold in stores. Their reports have led to more than 150 regulatory actions. In November 2015, they released our 30th annual Trouble in Toyland report.

> Keep Reading

Keeping Children Safe From Dangerous Toys

Every year, as consumers begin purchasing toys for the holiday season, CALPIRG Education Fund visits numerous toy stores, malls and dollar stores to find potentially dangerous toys sitting on store shelves. In November 2015, we released our 30th annual report, "Trouble in Toyland 2015." Over the years, our reports have led to more than 150 recalls and other regulatory actions, helping to remove dangerous products from store shelves and keep children safe.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection

The CFPB Turns 10

This report recaps the Consumer Financial Protection Bureau’s results for consumers over the past 10 years, the steps taken to return the CFPB back to its mission after three years of retrograde decisions under the Trump Administration, and our recommendations for CFPB action moving forward.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection

What are Californians Fixing?

According to our review of data from iFixit, a self-described “repair guide for everything, written by everyone,” nearly 8 million unique users from California went onto their website, www.ifixit.com, to look up how to repair something in 2018.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection

How Safe Is Our Food?

Americans rely on a vast network of farms and businesses to provide safe food daily.  But in recent years, a string of high-profile recalls ranging from romaine lettuce to millions of pounds of beef to Ritz and Goldfish crackers have called into question the system developed to ensure safe food reaches people’s plates. The ubiquity of the problem can make grocery shopping a game of Russian Roulette where what a family has for dinner could make them seriously sick.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection

Equifax Breach: One Year Later

One year after publicly announcing the worst data breach in history, Equifax still hasn’t paid a price or provided the information and tools consumers need to adequately protect themselves. The purpose of this report is to make sure consumers have the information they need to protect themselves as much as possible, review what has happened in the last year, and point out the need for state and federal action to prevent breaches as bad as this one from ever happening again.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection

Trouble in Toyland

Among the toys surveyed this year, we found potential choking hazards, and two products with concentrations of lead exceeding federal standards for children’s products. We also found data-collecting toys that may violate children’s privacy laws. This report not only lists the potentially dangerous toys that we found this year, but also describes why and how the toys could harm children.

> Keep Reading

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Blog Post | Consumer Protection

As the Consumer Financial Protection Bureau turns 10, the future is bright | Mike Litt

The Consumer Financial Protection Bureau celebrated its 10th birthday last Wednesday. It begins its second decade refocused on its mission of protecting you and me after a few years of, ironically, championing shady business practices over consumers. The agency’s first decade was full of success, setbacks, and promise.

> Keep Reading
Blog Post | Consumer Tips, Consumer Protection

Waking up to the dangers of inclined infant sleepers | Teresa Murray

If you’re stunned that safety standards for inclined sleepers weren’t required before, get this: The new rules don’t take effect for a year. That’s one of the problems in the world of infant sleep.

> Keep Reading
Blog Post | Consumer Protection

Why Rohit Chopra is the consumer champion we need to head the Consumer Bureau | Aaron Colonnese

We can't let this chance to restore vital consumer protections slip through our fingers.

> Keep Reading
Blog Post | Consumer Protection

How Do Dating Apps Use My Data? A Video Explainer | R.J. Cross

If you've ever used a dating app, your data has likely been collected and shared across the Internet. How do dating - and other types of apps - use your data? Advocate R.J. Cross explains. 

> Keep Reading
Blog Post | Public Health, Consumer Protection

Fragrances: The toxic truth hidden behind your favorite scent

Fragrances in personal care products can harm consumer health by masking the presence of toxic ingredients. More than 3,000 ingredients hide behind the term fragrance, so when looking at an ingredient list, you can't be sure what's in your product.

> Keep Reading

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Blog Post | Consumer Protection

In the wake of the Capital One data breach, Ed Mierzwinski and Adam Garber explain how to protect your credit

Were you affected by the Capital One breach, one of the largest thefts of data from any bank to date?

> Keep Reading
Blog Post | Consumer Protection

State PIRGs go to Washington for Consumer Lobby Day

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

> Keep Reading
Blog Post | Consumer Protection

Congressional testimony underscores how predatory auto loans are driving Americans into debt

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and CALPIRG and our national network are calling for change.

> Keep Reading
Blog Post | Consumer Protection

California passes strongest net neutrality law in the country, sued by Justice Department hours later

The Trump administration is going to court to stop net neutrality in California.

> Keep Reading
Blog Post | Consumer Protection

1 Year After Equifax Data Breach, Here's Everything You Need To Know

One year after announcing the biggest data breach in history, Equifax still hasn’t been held accountable or provided the information and tools consumers need to protect themselves. Since Equifax won’t help protect consumers, CALPIRG is stepping in.

> Keep Reading
News Release | US PIRG

During this time of year, families are thinking about the children going back to school, and for parents who are sending their kids to college, it can be a bit overwhelming. A key to addressing those concerns is making sure their teens are prepared for “adulting” -- in other words, taking care of their own lives.

News Release | U.S. PIRG

The Veterans and Consumers Fair Credit Act (VCFCA) was reintroduced in the Senate Committee on Banking, Housing, and Urban Affairs on Wednesday. This bill would limit interest rates on loans and go a long way toward protecting consumers, especially veterans, who are often victimized by predatory lenders.

Blog Post

The Consumer Financial Protection Bureau celebrated its 10th birthday last Wednesday. It begins its second decade refocused on its mission of protecting you and me after a few years of, ironically, championing shady business practices over consumers. The agency’s first decade was full of success, setbacks, and promise.

Report | CALPIRG Education Fund

This report recaps the Consumer Financial Protection Bureau’s results for consumers over the past 10 years, the steps taken to return the CFPB back to its mission after three years of retrograde decisions under the Trump Administration, and our recommendations for CFPB action moving forward.

News Release | US PIRG

Johnson & Johnson Consumer Inc. said Wednesday it’s voluntarily recalling all lots of five types of Neutrogena and Aveeno aerosol sunscreen after internal testing showed “low levels of benzene” -- which can cause cancer -- in some samples. J&J also said consumers should stop using the sunscreen.

Consumer Protection

California persists with new protections in face of fires, COVID-19

Included in the windfall of CALPIRG-supported legislative victories this year are a law creating a California consumer watchdog, a first-in-the-nation ban on 12 toxic chemicals in personal care products sold in California, and a law prohibiting flavored tobacco products in the state, which Gov. Gavin Newsom signed hours after it passed the Legislature.

 

Consumer Protection

California Legislature passes key protections against price gouging

The California Legislature has passed a CALPIRG-backed bill which will ensure greater protections for consumers against price gouging during emergencies. Our research partners at U.S. PIRG Education Fund have found that some sellers are still using the COVID-19 pandemic to take advantage of vulnerable consumers by dramatically increasing prices of essential goods.

 

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

California Legislature passes bill to make cosmetics toxic-free

The California Legislature has passed the CALPIRG-sponsored Toxic-Free Cosmetics Act, which would ban 12 highly toxic ingredients — including mercury and formaldehyde — in beauty and personal care products statewide. The bill passed by a 59-0 vote and aims to address gaps in increasingly outdated laws regulating toxics in cosmetics.

 
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