Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | CALPIRG | Consumer Protection

California Moves to Respect Consumer’s Online Privacy

Governor Jerry Brown signs AB 370 (Muratsuchi) into law, expanding what website operators must include in their privacy policies.

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News Release | CALPIRG Education Fund | Consumer Protection

New Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks.

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Report | CALPIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

In this report we explore consumer complaints to the CFPB about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

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News Release | CALPIRG Education Fund | Consumer Protection

Report on Mobile Payment Systems

CALPIRG Education Fund) releases a new report titled, “The Future is Calling: A Consumer Guide to Mobile Payment Systems.” The report explains how this new technology works and provides consumers with the information they need to best utilize mobile payment systems in a safe and secure way.

> Keep Reading
News Release | CALPIRG | Consumer Protection

GOOD NEWS FOR CONSUMERS & FIRMS THAT WANT TO PLAY FAIR

Statement of Jon Fox, CALPIRG Consumer Advocate, on the Senate Confirmation of Richard Cordray to Full Term as Consumer Financial Protection Bureau (CFPB) Director

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News Release | CALPIRG | Consumer Protection

New Research Shows Speculation Adds 83 cents a gallon to Gas Prices at the Pump

New report finds that short term market speculation has played a greater role in distorting the true price of gas at the pump, more than changes in global markets.

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News Release | CALPIRG | Consumer Protection

Business Credit Cards: Liability without protection

CALPIRG warns Californians to think twice before responding to one of the millions of business credit card offers that are mailed out to California households each year.

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News Release | CALPIRG | Consumer Protection

CALPIRG Statement before the California Public Utilities Commission Regarding the Proposed Investigation into the AT&T-T-Mobile Merger

Statement before the CPUC regarding the proposed investigation into the AT&T-T-Mobile merger.

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News Release | CALPIRG | Consumer Protection, Financial Reform

New Survey Shows Banks Still Hiding Fees from Consumers

A survey of more than 350 bank branches released today by the California Public Interest Research Group revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.

> Keep Reading

The Sacramento Bee: Finding out who sells personal info to junk-mail firms is tough

Californians often are frustrated in attempts to determine which businesses are selling their personal information to junk-mail firms, according to a study released Wednesday by the California Public Interest Research Group.

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