Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | CALPIRG Education Fund | Consumer Protection

30th Annual Survey Finds Dangerous Toys on Store Shelves

Dangerous or toxic toys can still be found on America’s store shelves, according to California Public Interest Research Group Education Fund’s 30th annual Trouble in Toyland report. The survey of potentially hazardous toys found that, despite recent progress, consumers must still be wary when shopping this holiday season. The report reveals the results of laboratory testing on toys for toxic chemicals, including chromium and phthalates, both of which can have serious, adverse health impacts on a child’s development. The survey also found examples of toys that pose a choking hazard, extremely loud toys that can threaten children’s hearing, and powerful toy magnets that can cause serious injury if swallowed.

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Report | CALPIRG Education Fund | Consumer Protection

Trouble in Toyland

For 30 years, CALPIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children. Among the toys surveyed this year, we found potential choking and noise hazards, one toy that exceeded federal toxic standards, and three toys that preliminary testing showed may exceed federal toxic standards.

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Keeping Children Safe From Dangerous Toys

Every year, as consumers begin purchasing toys for the holiday season, CALPIRG Education Fund visits numerous toy stores, malls and dollar stores to find potentially dangerous toys sitting on store shelves. In November 2015, we released our 30th annual report, "Trouble in Toyland 2015." Over the years, our reports have led to more than 150 recalls and other regulatory actions, helping to remove dangerous products from store shelves and keep children safe.

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Blog Post | Consumer Protection

30 Years of "Trouble in Toyland," 30 Years of Safety Improvements | Anna Low-Beer

Every year, U.S. PIRG Education Fund releases Trouble in Toyland, a report on toy safety which examines toys bought at major national retailers, looking for safety hazards including toxic toys, choking hazards, labeling violations, powerful magnets, and excessibely loud toys. We continue to find these hazards on store shelves, which indicates the need for continued vigilance and adequate enforcement of safety regulations. But despite lingering dangers, in the last 30 years, we've come a long way in terms of both policy and compliance with standards.

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News Release | U.S. PIRG | Consumer Protection, Make VW Pay

Volkswagen’s $1000 Gift Cards Fall Short

Statement by Mike Litt, National Consumer Advocate with U.S. PIRG, on Volkswagen’s offer of $1,000 in gift cards to customers affected by its emission scandal.

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News Release | CA:PIRG Education Fund | Consumer Protection

Survey Finds Dangerous Toys on Store Shelves

“We should be able to trust that the toys we buy are safe. Unfortunately we can’t and until that’s the case, parents need to watch out for common hazards when shopping for toys.”

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News Release | CALPIRG | Consumer Protection

Gov. Brown signs two social media privacy laws, protecting consumers on social networks

Gov. Jerry Brown signs two CALPIRG-supported bills protecting the privacy of social media accounts.

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News Release | CALPIRG Education Fund | Consumer Protection

Higher Bank Fees Now the Norm for Consumers

New report confirms what consumers already know – bank fees are increasing and free checking accounts are harder to find.

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News Release | CALPIRG Education Fund | Consumer Protection, Higher Ed

As Fall Financial Aid is Disbursed, Senator Issues Urgent Warning to Students Using Campus Debit Cards

Financial aid distributed in the next weeks can quickly be lost to predatory bank fees .

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News Release | CALPIRG | Consumer Protection

California Approves S.B. 1349, protecting students’ privacy on social networks

CALPIRG is pleased to see the privacy protections Californians currently enjoy extended to include social media and online sites.

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Blog Post | Consumer Protection

FTC Releases Top Complaints for 2011, Identity Theft Tops the List | Jon Fox

The Federal Trade Commission (FTC) released its list of top consumer complaints received by the agency in 2011. Unsurprisingly, identity theft complaints topped the list.

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Blog Post | Consumer Protection

WH urges privacy rights, industry promises "Do Not Track Sometimes" while states investigate Google | Ed Mierzwinski

As web giants amass more and more information about consumers for behavioral targeting and even "social discrimination" -- which can include differential pricing for the same product or the use of web tracking data and falsely-flagged websites to promote certain brandname drug use -- the White House has called for a privacy bill of rights. Companies and powerful industry lobbies seeking to keep those rights weak simultaneously rolled out their own "Do Not Track Us Sometimes" button.

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Blog Post | Consumer Protection

Today, CFPB to announce overdraft fee investigation, unveil "penalty box" disclosure, possibly end $39 lattes. | Ed Mierzwinski

At a news conference in NYC today, Director Richard Cordray of the new Consumer Financial Protection Bureau (CFPB) will announce a major investigation of bank overdraft fee practices and propose a model "penalty box" disclosure to appear on bank statements. The investigation could end the $39 latte-- $4 bucks for the coffee, $35 for the debit card overdraft fee.

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Blog Post | Consumer Protection

Audit Uncovers Extensive Flaws in Foreclosures | Jon Fox

An audit by San Francisco county officials of about 400 recent foreclosures there determined that almost all involved either legal violations or suspicious documentation.

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Blog Post | Consumer Protection

Consumer groups call on CPSC to take action on Bumbo Baby Seat | Jon Fox

CALPIRG urges CPSC to remove Bumbo International’s Baby Seat from the market and to allow the manufacturer to address the serious safety concerns in the future.  

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