Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Protection, Health Care

Pro-Consumer Healthcare Bills Pass Legislature, Await Governor's Signature | Jason Pfeifle

Late last week the California State Legislature passed a series of bills designed to help prevent unfair medical charges, excessive health insurance rates, and misleading information about access to health care providers. Together these bills, if signed into law by Governor Jerry Brown, will help promote a more consumer friendly and affordable health care system in California.

> Keep Reading

Los Angeles Times: Consumer Bureau Chalks Up Victories

"The Consumer Financial Protection Bureau is the little agency Wall Street banks and debt collectors love to hate because it works for consumers, not them," said Emily Rusch, executive director of the California Public Interest Research Group. For the first time, we have an agency that's looking out for our interests instead of the banks' interests."

> Keep Reading
Blog Post | Consumer Protection

House holds stacked hearing to attack retirement savings rule proposal | Ed Mierzwinski

The House Financial Services Committee is holding a typically stacked hearing -- one consumer-side witness against four Wall Street-backed lobbyists  -- to attack the important retirement savings rule proposed by the Department of Labor. The rule simply requires retirement advisors to put the customer's needs  -- not their own compensation -- first.

> Keep Reading
Blog Post | Consumer Protection

Court Reinstates Case Against Bank That Aided Senior Citizen Fraud | Ed Mierzwinski

This week, the 3rd Circuit, U.S. Court of Appeals overturned a lower court decision that had denied class action status to victims of a scheme targeting senior citizens who were suing Zions Bank and its payment processor affiliates for aiding the fraudsters. U.S. regulators led by the Department of Justice have been fighting this and similar schemes, yet powerful special interests have managed to create a false narrative in Washington, DC that has been picked up by opponents of consumer protection laws. They falsely claim that the government's target is "legitimate" payday lenders and gun dealers. Wrong, the target is financial crimes against consumers, many consumers.

> Keep Reading
Report | CALPIRG Education Fund | Consumer Protection

CarMax’s Sales Practices Endanger Lives in California

This report finds that CarMax, the nation’s largest retailer of used cars, is selling many unsafe, unrepaired, recalled vehicles in California that are hazardous not only to the people who buy CarMax cars, but also to their families, other motorists, bike riders, and pedestrians.

> Keep Reading

Pages

Reuters: How you can benefit from the Capital One settlement

Ed Mierzwinski, U.S. PIRG consumer program director, comments on the first enforcement action by the Consumer Finance Protection Bureau, which is about to hit its first anniversary.

> Keep Reading
News Release | CALPIRG | Consumer Protection

POLL SHOWS VOTERS FAVOR STRONG OVERSIGHT OF WALL STREET AND BACK NEW CFPB

Financial reforms enacted in response to the financial meltdown remain popular voters, on eve of 1st year anniversary of the Consumer Financial Protection Bureau (CFPB).

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection, Health Care

Hospitals in the Bay Area are Most Expensive in the State for Surgeries

A new report by CALPIRG Education Fund found large discrepancies between what California hospitals charge for common surgeries, which appear unrelated to quality of care.

> Keep Reading

Financial loss from identity theft increasing, report says

Higher dollar loss per victim of identity theft, according to a new report by the California Public Interest Research Group.
Read more here: http://www.sacbee.com/2012/06/27/4595220/financial-loss-from-identity-th...

> Keep Reading
News Release | CALPIRG Education Fund | Consumer Protection

New Report on Technology & Identity Theft Shows Victims are Losing More Money

California Victims Lost an Average of $786 in Theft Cases Investigated Last Year, Significantly Up from the Previous Year

> Keep Reading

Pages

Blog Post | Consumer Protection

WH urges privacy rights, industry promises "Do Not Track Sometimes" while states investigate Google | Ed Mierzwinski

As web giants amass more and more information about consumers for behavioral targeting and even "social discrimination" -- which can include differential pricing for the same product or the use of web tracking data and falsely-flagged websites to promote certain brandname drug use -- the White House has called for a privacy bill of rights. Companies and powerful industry lobbies seeking to keep those rights weak simultaneously rolled out their own "Do Not Track Us Sometimes" button.

> Keep Reading
Blog Post | Consumer Protection

Today, CFPB to announce overdraft fee investigation, unveil "penalty box" disclosure, possibly end $39 lattes. | Ed Mierzwinski

At a news conference in NYC today, Director Richard Cordray of the new Consumer Financial Protection Bureau (CFPB) will announce a major investigation of bank overdraft fee practices and propose a model "penalty box" disclosure to appear on bank statements. The investigation could end the $39 latte-- $4 bucks for the coffee, $35 for the debit card overdraft fee.

> Keep Reading
Blog Post | Consumer Protection

Audit Uncovers Extensive Flaws in Foreclosures | Jon Fox

An audit by San Francisco county officials of about 400 recent foreclosures there determined that almost all involved either legal violations or suspicious documentation.

> Keep Reading
Blog Post | Consumer Protection

Consumer groups call on CPSC to take action on Bumbo Baby Seat | Jon Fox

CALPIRG urges CPSC to remove Bumbo International’s Baby Seat from the market and to allow the manufacturer to address the serious safety concerns in the future.  

> Keep Reading
Blog Post | Consumer Protection, Financial Reform

CFPB Director Cordray speaks on payday loans | Jon Fox

CFPB Director Cordray speaks on payday loans during field hearing in Birmingham, AL, 20 Jan. 2012.

> Keep Reading

Pages

View AllRSS Feed

Support Us

Your donation supports CALPIRG’s work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.

Consumer Alerts

Join our network and stay up to date on our campaigns, get important consumer updates and take action on critical issues.
Optional Member Code