Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

CALPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 28 years, CALPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our toy safety report.

BIGGER BANKS, BIGGER FEES

In April, CALPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | CALPIRG Education Fund | Consumer Protection, Higher Ed

New Report Identifies Most Troublesome Private Lenders to Students

A new CALPIRG Education Fund report, “Private Loans, Public Complaints, is the second in a series that analyzes the data in the CFPB’s Consumer Complaints Database. This report focuses on complaints about private student loans, which are the riskiest and most expensive way to pay for a college education.

> Keep Reading
News Release | CALPIRG | Consumer Protection

California Moves to Respect Consumer’s Online Privacy

Governor Jerry Brown signs AB 370 (Muratsuchi) into law, expanding what website operators must include in their privacy policies.

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News Release | CALPIRG Education Fund | Consumer Protection

New Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks.

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Report | CALPIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

In this report we explore consumer complaints to the CFPB about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

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News Release | CALPIRG Education Fund | Consumer Protection

Report on Mobile Payment Systems

CALPIRG Education Fund) releases a new report titled, “The Future is Calling: A Consumer Guide to Mobile Payment Systems.” The report explains how this new technology works and provides consumers with the information they need to best utilize mobile payment systems in a safe and secure way.

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News Release | CALPIRG Education Fund | Consumer Protection, Higher Ed

BANKS SKIM MILLIONS IN FEES FROM STUDENT AID

Banks and other financial firms take advantage of partnerships with colleges and universities, harming students.

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News Release | CALPIRG | Consumer Protection, Food

CALPIRG Calls on USDA to Increase Testing for Mad Cow

The US Department of Agriculture’s (USDA) statement confirming the presence of an infected cow with bovine spongiform encephalopathy (BSE) - commonly referred to as “mad cow disease” - in California reinforces the need for increased animal testing.

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AP: Mobile applications to post privacy policies before installation under California agreement

“Having privacy policies is step one to protecting consumers’ personal information,” Jon Fox said in a statement. “Step two is making sure the privacy policies are strong.”

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News Release | CALPIRG Education Fund | Consumer Protection

AG Announces New Rules to Improve Online Privacy Protections for Consumers

“Having a written privacy policy will force developers to think about the privacy impacts of their products,” said Jon Fox. “Hopefully this will give mobile users  more control over who accesses their personal information and how it’s used, creating a safer online environment.”

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News Release | CALPIRG Education Fund | Consumer Protection

Apps for Kids Leave Parents Guessing about Privacy

Parents are often left in the dark in regards to whether a mobile app poses risks related to the collection, use, and sharing of their children’s personal information.

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